Support Ticket

Description

Simplified ticket management system

You can create different tickets with different categories and statuses. You can also change the status and attach multiple files. You can also write a description

Create a quick and easy ticket system for your customers:

Easily keep track of all your tickets and agents. A centralized support ticket dashboard brings together all customer tickets, as well as all your agents, in one place. This way, it will be easy to ensure that requests are handled at the right time.

Manage all customer support tickets from one central dashboard:

Respond to your customers’ requests in record time and earn their trust. With Support Ticket, multiple administrators on your team can access and manage tickets.

Create a simple and fast ticket generation process:

Support Ticket makes creating tickets fun and easy for your customers. Your customers can select their query from a list of FAQs, fill out the simplified form, attach files, submit, and receive a unique ticket ID – in seconds!

Organize and manage your support ticket system

Easily access statistics of open and closed tickets. A visual presentation of categories and a monthly graph of generated tickets are presented.

Organize, manage and control all support tickets:

Organize, Manage, and Control All Support Tickets Manage and control your entire support ticketing system without lifting a finger. Create ticket categories, organize tickets, respond to them, and change their status. Add multiple admins and agents, assign customer requests to them, and much more!

Keep track of everything in one place:

See all your tickets and agents at a glance. Access statistics for all your tickets and agents. View a monthly chart of support tickets, get a graphical overview of all ticket categories and much more! – in a single dashboard.

Knowledge Base Module:

Frequently asked questions are always handy no matter what. What about the feature that adds even more benefits to it? Here, this knowledge base module helps you do the same. You can update the “Knowledge Base Category” according to your needs and familiarity, and you can give a detailed description under the particular title.

Manage FAQs

FAQ stands for “Frequently Asked Questions.” It is a list of common questions and their corresponding answers that users, customers, or visitors are likely to ask about a particular topic, product, service, or organization.